Refund policy

Returns at a glance

• Request a return within 30 calendar days after delivery.
• For a change-of-mind return, items must be unworn and unwashed, with original tags and packaging.
• No restocking fee.
• You pay return postage for a change-of-mind return. We cover return postage for an incorrect or defective item.
• Approved refunds are issued to the original payment method within 7 business days after receipt of an authorized return. Inspection is included in this deadline.

How to request a return

Email us with your order number, the item you want to return and the reason. For a damaged, defective or incorrect item, include clear photographs. We will provide the return instructions and authorized destination. Contact us before sending anything; the public business contact address is not automatically a returns facility.

Use suitable packaging and keep proof of postage and tracking. For a change-of-mind return, arrange and pay for return postage. For an incorrect or defective item, contact us first so we can arrange merchant-paid return postage or another appropriate remedy.

Eligibility and original shipping

Items showing wear, washing or damage caused after delivery may be ineligible for a change-of-mind refund. This does not prevent reporting a defect or receiving a remedy required by law.

For a change-of-mind return, the original shipping charge is not refunded unless required by applicable law. For an incorrect or defective item, we refund the item and applicable original standard shipping charge when a refund is the agreed remedy.

Refund timing

We inspect an authorized return and issue the approved refund within 7 business days of receiving it, Monday–Friday excluding public holidays. We notify you when it is issued. This deadline means the refund has been submitted to the original payment method; it is not a guarantee of the date your bank makes funds available. If a refund notification has arrived but the credit is missing, contact your payment provider and then us with your order details.

Exchanges and cancellations

For another size or color, request a return and place a new order for your preferred item. Contact us before dispatch to request cancellation. We will confirm whether cancellation is possible; after dispatch, use the return process.

Related information

Read our Shipping policy for delivery information. Nothing in this policy excludes statutory consumer rights.

Contact Imagine Cotton

Email: support@imaginecotton.com
Customer care hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

Public business contact address: 28746 Dequindre Rd, Warren, MI 48092, United States.

This contact address is not automatically a dispatch location or an authorized return destination.