Shipping policy

Shipping at a glance

  • Destinations: United States.
  • Service: Standard Shipping with Tracking.
  • Charge: $4.99 USD per order.
  • Estimated total delivery: 4–10 calendar days from placing your order. Maximum total: 10 calendar days, including processing and transit.
  • Processing: 1–3 calendar days, included in the total delivery window.
  • Order cutoff: 2:00 PM Eastern Time. This cutoff does not add extra days to the maximum total delivery window.
  • Transit after dispatch: 3–7 calendar days, included in the total delivery window.

Delivery estimates and tracking

The total delivery estimate runs from when you place your order to delivery, including processing and transit. Calendar days include weekends and public holidays. If your parcel has not arrived within 10 calendar days of placing your order, contact customer care so we can investigate and resolve the delivery issue.

When tracking details are available after dispatch, we send them to the email supplied with your order. View shipment updates on our Track Order page. Updates depend on carrier scans, so a tracking number may not immediately show movement.

Your address and order changes

Provide a complete, accurate delivery address and check it before payment. For an address correction or cancellation, contact us promptly with your order number. We will try to make changes before dispatch; a request does not guarantee that a parcel already being processed or shipped can be changed.

Taxes, duties and delivery charges

The shipping charge and any taxes collected by the store are shown at checkout before payment. Customs or an import authority may assess separate duties or import taxes for cross-border shipments. These are not included in the $4.99 shipping charge; the recipient is responsible for charges assessed directly by the authority.

Delayed, missing or damaged parcels

If tracking stops progressing, your parcel appears lost, or delivery is substantially later than the estimate, contact us with your order number and tracking details so we can investigate. If tracking says delivered but the parcel is missing, check the delivery location and with household members, then contact us.

For a damaged or incorrect item, keep the packaging and send clear photographs of the item and label. We will review the issue and arrange the appropriate replacement or refund. Please contact us before returning an item.

Returns and customer rights

See our Return and refund policy for the 30-calendar-day return request window, return costs and refund timing. These service terms do not limit rights available under applicable consumer law.

Contact Imagine Cotton

Email: support@imaginecotton.com
Customer care hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

Public business contact address: 28746 Dequindre Rd, Warren, MI 48092, United States.